Support

Support for ActualFocus.

If you need help with ActualFocus, this is the official support page for the current direct-download build. If the Mac App Store path goes live later, the same support inbox can cover that distribution path too.

Email support@ardsaor.com. ActualFocus support is handled by ArdSaor, so replies come from that inbox.

Direct download supportApp Review pendingReply target: 3 business daysPrivacy-first troubleshooting

Contact

Email support and expect a human reply.

Support is email-first right now. Use the same inbox for install issues, setup questions, privacy questions, and bug reports.

Support inbox: support@ardsaor.com
Direct-download questions are handled here today.
If the Mac App Store path goes live later, the same inbox can handle that support path too.
Feature requests can use the same inbox.

Email support Read FAQ

Hours

Response window

Support hours: Monday to Friday, 09:00 to 18:00 Ireland time, excluding Irish public holidays.
Target first response: within 3 business days.
If install or launch is blocked, say that in the email subject line.

Support requests are handled by the people building the product, so concise reproduction details help more than a long narrative.

What Support Covers

The common ActualFocus questions this page is here to handle.

The support path covers practical issues around install, permissions, session behavior, and privacy boundaries.

Install and launch

Help with direct-download launches, Gatekeeper prompts, update questions, and later App Store questions if that path goes live.

Permissions and setup

Help understanding Accessibility, camera tracking, notifications, and optional Safari or Chrome setup.

Session behavior

Questions about Screen Focus, Mixed Study, Strict Accountability, Camera-less, and why a timeline state appeared.

Privacy and exports

Questions about what stays on your Mac, diagnostics controls, and how to export local data.

What to include in a support request

The fastest way to get an answer is to make the problem reproducible without sending unnecessary personal data.

Whether you are using the current direct-download build, and later the App Store build if that path goes live
Your ActualFocus version and your macOS version
What you expected to happen and what happened instead
Steps to reproduce the issue and any screenshots with sensitive data removed

Keep support messages privacy-first

ActualFocus is built around local-first boundaries, and support should follow the same rule: only share what is necessary to explain the issue.

Do not send raw camera captures or screenshots that include sensitive personal information.
Remove private window titles, personal data, and unrelated tabs before sharing screenshots.
If your question is about data boundaries, mention Privacy in the subject line and start with the privacy page below.